FAQs

 

Account

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What if my product says it’s expired?

Log in to your account. Select the link in “You can renew your membership here.”

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How do I make changes to my email address or password?

Log in to your account. Select the Dashboard tab, then Customer Profile and follow the instructions.

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How do I reset my password?

Select the Log In button or link in the main menu. Select Forgot password and follow the instructions.

General Information

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Where do I find my products?

Log in to your account. Current products are shown as tabs on the page.

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Why are downloadable materials such as worksheets not all opening in the browser?

1. Worksheet and lesson plan files will each open in a new browser tab. Check the other tabs in your browser.

2. Your browser may have pop-ups disabled. Go to the browser settings and allow pop-ups for BeauvoirMusic.com.

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Why are some features not working as expected?

Your browser may have pop-ups disabled. Go to the browser settings and allow pop-ups for BeauvoirMusic.com.

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Why am I not hearing sound when I play videos?

1. Your computer sound volume may need adjusting.

2. The video player volume may need adjusting. Make sure it is turned on by selecting the icon.

Printing

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What is the best way to print downloadable materials?

Select the item you wish to print. The file will open a printable PDF version in a new browser tab. Download the PDF and save it to your computer. Open the PDF in Adobe Reader and print.

Downloading before printing will save the preset bookmarks and ensure that page formatting doesn’t change. We recommend using the latest version of the free Adobe Reader, available here.